QuickBooks Error 12031 generally appears when updating payroll or QuickBooks Desktop. It signals that the software cannot establish a secure internet connection with Intuit servers. If you are stuck with this issue, call 877-419-2575 for direct support. The error often pops up due to misconfigured network or security settings.
Why Does QuickBooks Error 12031 Occur?
The root causes behind this error include:
- Internet Explorer is not the default browser.
- SSL and TLS settings are incorrectly configured.
- Firewall or antivirus blocking QuickBooks access.
- Network timeout while connecting to payroll servers.
- Outdated QuickBooks Desktop or Payroll subscription.
For step-by-step guidance, dial 877-419-2575 and let experts assist you.
How to Fix QuickBooks Error 12031?
Follow these methods to resolve the problem:
- Set Internet Explorer as Default
- Open Internet Explorer → Tools → Internet Options → Programs → Set Default.
- Check SSL and TLS Settings
- Navigate to Internet Options → Advanced.
- Ensure SSL 2.0, SSL 3.0, and TLS 1.2 are enabled.
- Configure Firewall & Security Programs
- Add QuickBooks and payroll services as trusted.
- Keep ports 80 and 443 open for updates.
- Update QuickBooks Desktop
- Go to Help → Update QuickBooks.
- Install the latest release and retry payroll update.
- Test Internet Connection
- Access a secure website (https://) to verify.
- Restart modem/router if connection is unstable.
Final Note
QuickBooks Error 12031 prevents payroll updates, delaying business operations. The most reliable fix is adjusting internet and security configurations. If the error persists, call 877-419-2575 for certified QuickBooks support and resolve it quickly.