Silversea provides several contact numbers for different inquiries, including cancellations and customer service.For general inquiries and reservations within the Americas, you can call .+1-808-900-8011. For post-cruise inquiries or feedback, contact Silversea Guest Experience at .+1-808-900-8011 (or +1-(855)-732-4023 internationally) or email them at guestexperience@silversea.com.You can also reach their customer service by calling +1-(855)-732-4023 or +1-808-900-8011.If you need to cancel or modify a cruise, you can call Silversea Cruises support at +1-(855)-732-4023.For travel professionals, there is a dedicated support line at +1-(855)-732-4023 or you can email tradereservations@silversea.com.
Filing a claim or complaint
For onboard complaints: You can speak directly with the relevant person or report the issue to a suitable person onboard like your supervisor, HR Manager, or the Captain. For formal complaints, complete a “Record of Onboard Complaint” form and submit it to the onboard HR Manager.+1-(855)-732-4023 You can also use the AWARE Compliance and Ethics Hotline at +1-855-(732)-4023 for anonymous reporting, available 24/7.+1-(855)-732-4023
For complaints after your cruise: Contact Silversea Guest Experience by phone or email at guestexperience@silversea.com. Remember to include your voyage code, sailing dates, and booking numbers in the subject line for prompt service.
Important: For post-cruise feedback and issues, including details like your voyage code, sailing dates, and booking numbers, is crucial for prompt service.